Privacy Policy - Journey Nano

We at Journey Nano (“Journey Nano,” “we,” “our,” or “us”) are committed to protecting the privacy and personal data of our users. We believe in transparency, accountability, and respect for your privacy rights. This Privacy Policy outlines how we collect, process, store, and share your personal information when you use our website, journeynano.com, as well as any related services or features.

1. Our Commitment to Privacy and Data Protection

Journey Nano takes your privacy seriously and adheres to applicable international data protection regulations, including the General Data Protection Regulation (“GDPR”) of the European Union and the California Consumer Privacy Act (“CCPA”). We are dedicated to protecting your personal information with integrity and care, using it solely for lawful and transparent purposes.

2. Scope of This Policy and Our Role as Data Controller

This Privacy Policy applies to personal data collected through journeynano.com and any associated digital channels managed by Journey Nano. In accordance with applicable law, Journey Nano acts as the “data controller” with respect to the personal information we process, which means we determine the purposes and means of data processing.

Our services may include links to third-party websites or integrations. This policy does not cover those external sites, and we encourage users to consult their respective privacy policies.

3. Categories of Personal Data We Process

We may collect and process the following categories of personal information:

a) Usage Data
Includes information about how you use journeynano.com, such as browser type and version, IP address, time zone settings, pages visited, and length of visits.

b) Account Data
Information you provide during account registration or checkout, including your full name, email address, physical address, and phone number.

c) Profile Data
Information related to your user preferences, product interests, order history, behavior, and any data used to tailor your experience on our platform.

d) Communication Data
Records of your correspondence with us, whether via email (e.g. [email protected]), messaging features, or customer support.

e) Technical Data
Includes device type, operating system, hardware specifications, browser plugins, and server requests for diagnostic and security purposes.

f) Transaction Data
Details regarding purchases, including product data, payment information (which may be handled by third-party processors), delivery addresses, and order fulfillment status.

g) Preference Data
Your communication preferences, consent to marketing, newsletter subscriptions, and data on product or service interests expressed via forms or cookies.

4. Legal Bases for Processing Personal Data

Under GDPR and CCPA, we process personal data based on multiple legal grounds, including:

– Consent: Where you have provided clear consent for the processing of your personal data for a specific purpose (e.g., newsletter subscription).
– Contractual Necessity: When processing is required to fulfill a contract with you (e.g., order processing and delivery).
– Legitimate Interests: For purposes such as fraud prevention, improving our website, customer service enhancements, and security oversight, provided these interests do not override your rights and freedoms.
– Legal Obligation: Where required by law, such as maintaining financial records.

5. Your Rights

As a data subject, you have the following rights under applicable laws:

– Right to Access: Request a copy of your personal data.
– Right to Rectification: Correct inaccurate or incomplete data.
– Right to Erasure (Right to Be Forgotten): Request deletion of your data, subject to contractual or legal obligations.
– Right to Restriction of Processing: Limit the processing of your data under certain circumstances.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: Object to data processing based on legitimate interests or for direct marketing purposes.
– Right to Withdraw Consent: You may withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Security Measures

Journey Nano adopts appropriate technical and organizational security measures to safeguard your data. These include:

– TLS encryption protocols for data in transit
– Secure servers and firewalls with restricted physical and logical access
– Regular data backups and disaster recovery procedures
– Role-based access controls and authentication
– Staff training in data protection and privacy best practices

7. International Data Transfers

Your data may be transferred to and stored in jurisdictions outside your country of residence, including locations without equivalent data protection laws. In such cases, we use legal mechanisms, such as Standard Contractual Clauses approved by the European Commission or rely on other appropriate safeguards to ensure the security of your data.

8. Data Retention

We retain personal information only for as long as necessary for the purposes set out in this policy. Retention periods vary depending on the data type and purpose:

– Account and profile data: Retained during active use and up to 3 years after your last interaction
– Transaction data: Retained for up to 7 years for legal and accounting compliance
– Communication and support data: Retained for 2 years
– Technical logs and analytics: Retained for 12-24 months

We anonymize or securely delete data once it is no longer required.

9. Cookie Policy

journeynano.com uses cookies and similar technologies to enhance user experience, analyze traffic, and provide functionality. Cookies we may use include:

– Essential Cookies: Necessary for website operation and security
– Functional Cookies: Enable customization and preferences
– Analytics Cookies: Collect anonymized data to understand performance and user behavior (e.g., Google Analytics)
– Performance Cookies: Improve loading times and system optimization

10. Cookie Management & Compliance with GDPR and CCPA

You have control over your cookie preferences. On visiting journeynano.com, you will be presented with a consent banner. You may accept, reject, or customize cookie settings in accordance with GDPR. For CCPA, California residents may opt out of the “sale” of personal data via appropriate features made available on the website.

Additionally, most modern browsers allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

11. Children’s Privacy Protection

journeynano.com is not intended for children under 13 years of age. We do not knowingly collect, solicit, or store personal information from children. Should we learn that we have inadvertently collected data from a child under 13, we will take appropriate steps to delete such data and block access. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us at [email protected].

12. Policy Updates and User Notification

We may update this Privacy Policy from time to time in accordance with legal, technical, or business developments. When changes are made, we will notify users through appropriate channels, such as updated notices on the website or direct communication, as required by law.

We encourage you to review this Privacy Policy periodically to remain informed about how your information is protected.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Compliance Statement

Journey Nano is committed to complying with all applicable privacy laws and upholding the highest standards of data protection. For any privacy-related concerns or to exercise your rights, please reach out to us using the contact email provided above.